Refund & Cancellation Policy

Last updated: 14 October 2024

Cancelling an order

Because food is made fresh to order, the 14-day cancellation right under the Consumer Contracts Regulations does not apply. If you need to cancel, call us straight away on 0161 789 7770. We can usually cancel before we start preparing your order. Orders can be cancelled until we start preparing - when orders are prepared they are prepared fresh & we can not cancel any ongoing orders.

If something is wrong

If an item is missing, incorrect or not of satisfactory quality, please call us on 0161 789 7770 as soon as possible, ideally within Same working day, with your order number. We may ask for a photo.

Refunds

Where a refund is due, it will be made using the original payment method. Card refunds can take 5-10 working days to appear. Cash orders: Refunded In shop if order is paid in cash.

Orders we reject

If we cannot accept your order, you will not be charged, or any card payment taken will be refunded in full.

Your statutory rights under the Consumer Rights Act 2015 are not affected.