Privacy Policy
Last updated: 14 October 2024
Who we are
Big Brother Takeaway (“we”, “us”) is the data controller for personal data collected through this website. Legal business name: Brother Kebab LTD. Contact: Big Brother Takeaway, 283 Liverpool Road, Eccles, M30 0QN. Phone: 0161 789 7770. Email: Bigbrothersalford@gmail.com.
What data we collect
- Your name and phone number – so we can prepare your order and contact you about it.
- Your delivery address and postcode – for delivery orders, and to check you are inside our delivery area.
- Order details – items, options, notes and special instructions you give us, order time and total.
- Payment information – card payments are processed by Stripe. We do not see or store your full card details.
- Contact form enquiries – your name, email address, phone number and message. These are emailed to us (sent by our email provider, Resend) and a backup copy is kept securely.
- Optional customer accounts – if you sign in, your email address, name, phone number, up to three saved addresses, favourite items and a link to your past orders, so you can reorder and check out faster.
- Device information – a random code saved in your browser identifies this device so it can show your recent orders. It contains no personal details. We also remember your last checkout details on this device to fill in the form for you.
Saving details on this device
Your recent orders, basket and last checkout details are stored in this browser. Clear your browser’s site data to remove them. We never show order history to anyone based only on a name or phone number. You can delete your account and personal data at any time from the “My account” page; we keep basic order records needed for our accounts.
Staff may see on the till that you are a returning customer (how many orders you have placed), based on your account or phone number, but not what you ordered before.
Postcodes entered in the “Do We Deliver To You?” checker are used only to check the distance and are not saved.
Why we use it (lawful basis)
- To take, prepare, deliver and take payment for your order – performance of a contract.
- To answer your enquiries – legitimate interests.
- To run your optional account, saved addresses, favourites and “Order again” – performance of a contract and legitimate interests.
- To keep sales and accounting records – legal obligation.
We do not use your data for marketing unless you have separately agreed to it.
How long we keep it
Order records: 1 month. Contact enquiries: 1 Month. After this, data is deleted or anonymised.
Who we share it with
- Stripe – to process card payments.
- Our email provider Google – to send and receive emails about enquiries and orders.
- Our website and database hosting providers – who store data on our behalf.
We do not sell your personal data. Some providers may process data outside the UK; where they do, appropriate safeguards are in place.
Your rights
Under UK GDPR you can ask for a copy of your data, ask us to correct it, ask us to delete it, object to or restrict how we use it. To make a request, contact us using the details above. We will respond within one month.
If you are unhappy with how we handle your data you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.